Product Questions

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What is Huel?

Quite simply, Huel is nutritionally complete, convenient, affordable food with minimal impact on animals and the environment. It provides you with all the carbohydrates, protein, fats, fibre and all 26 essential micronutrients your body needs to thrive. Read more about us here.

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Is Huel Gluten-free?

Huel Instant Meals - Not all Huel Instant Meals are gluten-free – the pasta used in Mac & Cheeze contains gluten.

Huel Powder - Not all Huel Powder is gluten-free, only Huel Gluten-free range is made using gluten-free oats

Huel Black Edition - Yes! It’s naturally gluten-free

Huel Ready-to-drink - Yes! It’s made using gluten-free oat powder

Huel Complete Nutrition Bars - The bars are not gluten-free

Huel Complete Protein - Huel Complete Protein - Yes! It’s naturally gluten-free

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Does Huel contain any allergens?

Huel Instant Meals - May contain mustard. Contains celery and wheat allergens. Not gluten-free.
Huel Powder - Contains oats. May contain mustard.
Huel Gluten-free - Contains gluten-free oats. May contain mustard.
Huel Black Edition - May contain mustard.
Huel Ready-to-drink - Contains gluten-free oat powder. May contain mustard.
Huel Complete Protein Bar - All flavours contain peanuts. May contain other nuts and mustard.
Huel Bar - Contains gluten-free rolled oats and oat flour. May contain mustard. This product is made on equipment that also handles tree nuts & peanuts.

If you have a specific allergy that is outside of the information provided, please contact us directly and we will do our best to guide you on which products are suitable.

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Is Huel Vegan?

Yes, Huel is vegan! There are no animal products in any of our product ranges.

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Is Huel Organic?

No, Huel isn’t organic. We don’t create an organic version of our products for a couple of reasons. One of them is cost. Organic ingredients are far more expensive, and this doesn’t fit in with our mission to provide universally affordable, nutritionally complete food.

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Is Huel GMO-free?

We state 'GMO-free' because it's important to some consumers, whether you share the same view is another matter. In the UK and EU there are genetically modified corn and rapeseed varieties that are approved for use in foods, but we feel they offer no benefits for Huel in terms of cost, consumer acceptability, and several other factors. Therefore, Huel is GMO-free.

Concerns about GMOs should be made on an individual crop and technology basis, and it's important to read a variety of scientific sources to develop a better overall view of GMOs.

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Can I try a sample?

We used to sell sample pouches of Huel Powder, but the feedback was that it didn’t last long enough to give the full Huel experience. If it’s Huel Powder you’re looking for, why not try our 34 meal starter pack? It’s been purposely designed to give you everything you need to have a great initial experience.

We do have a Taster Pack of our most popular Flavour Boosts for you to try with your Huel Powder.

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What is the shelf life of Huel?

The shelf life of Huel – from production – varies product to product:

  • Huel Complete Nutrition Bar: 12 months
  • Huel Complete Protein: 12 months
  • Huel Instant Meal Pouches: 12 months
  • Huel Instant Meal Pots: 9 months
  • Huel Powder and Huel Black Edition: 12 months
  • Huel Ready-to-Drink: 15 months

We try to send out product with as long as possible before the best before date to give you enough time to consume your Huel, however, this does depend on levels of stock. There may be some cases where you receive an item with 3 months until the Best Before End (BBE) date.

Please note, when adding single items to your order (e.g. single bottle of Ready to Drink, Instant Meal Pot, or Complete Nutrition Bar), these can have a minimum of 1 month left before the Best Before End (BBE) date.

If you receive any product with a shelf-life of less than 3 months, or in the case of single items, less than 1 month, please do not hesitate to contact us so that we can assist you.

Order and Delivery Questions

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How much is delivery?

The good news is, delivery is free for orders over 1,370.00 Kč. If your order is under 1,370.00 Kč, a small delivery fee of 220.00 Kč will be charged.

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When will I receive my order?

If you order before 17:00 CEST, your items will be delivered within 2 working days. If you order after 17:00 CEST on a Friday, or on a Saturday or Sunday, your items will be picked and packed on Monday and delivered within 2 working days.

There are some exceptions, so take a look at our Delivery questions for more information.

If your order shows as delivered but you haven't received it, we would highly recommend double-checking any safe places around your property, with anyone else that lives with you and/or your neighbours to see if they have your parcel. If you are still unable to find your order, please get in touch.

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Can I amend or cancel my order?

Our fulfilment team works really quickly to get your orders picked and packed so we only have a short window where we can cancel an order.

If you get in touch with us via email or send us a message on WhatsApp or Facebook Messenger (between 9am and 5pm) we will do our best to ensure this is cancelled.

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Can I return my order?

Yes! Any unopened items (Boxes - Ready-to-drink, Bars and Flavour Boost Taster Pack. Pouches - Instant Meals, Powder and Flavour Boosts) can be returned to us within 30 days of delivery for a refund. Take a look at our Refund Policy for more information.

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How do I manage my subscription?

Just login to your account to manage your subscription. Here you can do a number of things including updating your details, skipping a delivery or cancelling your subscription. Follow our Huel Subscription Guide for helpful steps.

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How does the Huel refer-a-friend programme work?

Every person you refer will save 300 Kč on their first order over 1,485 Kč, and you’ll get 300 Kč off your next order over 1,485 Kč too! We’ve created a How to Refer a Friend guide to make it as easy as possible.

Diet and Medical Questions

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Can Huel help me gain or lose weight?

Absolutely! To lose 1lb of fat you need to consume 500 calories less than you need per day, and to gain 1lb of fat you should eat 500 calories more. Huel is a great way to accurately calculate your calorie intake whilst making sure you’re not compromising on nutrition. Take a look at our Guide to Fat Loss or Guide to Gaining Weight to get you started.

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Aren't liquid diets bad for you?

The skepticism of liquid diets is often due to lack of chewing (therefore leading to incomplete digestion). Digestion does begin with chewing; it starts the breakdown of solid food to increase the surface area.

However, with liquid diets this has already been done for you. Huel has fine milled oats as the carb source and these are a lot easier to break down further than whole oats. Also, peristalsis remains active throughout the alimentary canal, as we’ve addressed this with good levels of soluble and insoluble fibres in Huel.

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Can Huel be used if I have diabetes?

Yes, all Huel products are suitable for both type 1 and type 2 diabetics, but we suggest limiting Huel Bars to one per day. Huel Instant Meals, Ready-to-drink and all Powder products can be consumed freely.

Our products are based on oats and are high in fibre. As with all food, if you're using medication to help control your diabetes, you should structure your intake of Huel appropriately. Huel Powder and Ready-to-drink are low in sugar, have a low-GI and you can accurately measure the amount of carbohydrate you're consuming in each meal; this may be useful depending on what medication or insulin regimen you're following.

The contribution of total energy intake that comes from carbohydrate is between 35% and 42% – depending on the Huel product – levels that tie in well with Diabetes UK recommendations. Indeed, for diabetics who count their carbs to help manage their blood glucose levels (as detailed on the Diabetes UK website), please look at the Nutrition information of Huel; for example, a 2 scoop meal of Huel Powder provides 38g of carbohydrate.

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Can I consume Huel if I've had oesophageal or stomach surgery?

If you've had surgery on your oesophagus or stomach which has resulted in partial or total removal, you can still benefit from having Huel Instant Meals, Powder and Ready-to-drink. Follow the guidance you've been given as you would for other foods. One symptom you should have been made aware of from medical staff is dumping syndrome. This is where the transit time for food will be a lot quicker and could cause rebound hypoglycaemia (low blood sugar levels). The ingredients in Huel Powder and Ready-to-drink are low-GI and are ideal to reduce the risk of dumping syndrome. However, to be cautious, we recommend you keep your servings smaller and spread throughout the day. Obviously this depends on your requirements and if you're consuming Huel for 100% of your nutrition. If you’re having 100% Huel, we suggest you work up to this level over 1-2 weeks rather than going straight to a 100% intake.

Some gastrointestinal surgery can result in reduced absorption and increased requirements for certain nutrients, so we recommend you discuss Huel with your clinical staff before making it a regular part of your diet.

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Can Huel be used if I'm pregnant / breastfeeding?

Absolutely. All Huel products are fine to have during pregnancy, but should be limited to one serving per day as there are different nutritional requirements during this period.

Mothers are told not to have too much vitamin A, nor to use vitamin A supplements during pregnancy. The amount of vitamin A in Huel meets the EU recommended intake and is lower than typical intakes of people who consume a varied diet, and far lower than levels that have been shown to be safe during pregnancy.

There are no ingredients in any of our products that are bad for nursing/lactating mothers, and they all should be fine to consume. However, we suggest you discuss this with your doctor or health visitor in case there are any clinically-specific reasons why they wouldn’t be suitable.

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Can Huel be consumed if I have diverticular disease?

Consuming Huel Powder, Huel Ready-to-drink and Huel Bars may be okay if your diverticular disease is in remission, but we do advise caution. If you're in an active diverticulitis phase, the ground flaxseed may get caught up in diverticular pockets and cause irritation, so we suggest avoiding Huel products. Please note, Huel Instant Meals are not suitable if you have diverticulosis (both in remission and active).

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Can children use Huel?

Yes. Huel is safe for children above 4 years of age to include in moderation as part of a balanced, varied diet, but please give our Children, Adolescents and Huel guide a read. Huel is not suitable for babies or infants below or during weaning age as there are different nutritional requirements for this age group.

Nutritional Questions

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Are the vitamins and minerals in Huel absorbed into the body?

Yes! The vitamin and mineral blend in our Huel products are included to bump up the vitamins and minerals that aren't there in sufficient amounts from the food ingredients within Huel. Some vitamin and mineral supplements aren't absorbed well, but this is due to the constituents of the pill, or the form of the micronutrient used in the blend. All forms used in the Huel vitamin and mineral blend are readily absorbed to provide adequate nutrition. Read more about the Vitamins and Minerals in Huel.

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Why sucralose?

Some people don’t like the inclusion of sucralose in our Huel products as it’s an artificial sweetener. We use sucralose for a number of reasons:

  1. it doesn’t add any calories or carbohydrates which means the nutritional value of our products are protected
  2. it’s a much healthier option than many other sweeteners
  3. we only have to use a tiny amount as it’s 600 times sweeter than sugar

We do offer an Unflavoured & Unsweetened Huel Powder which doesn't contain any sucralose, and Huel Black Edition contains all-natural sweeteners.

Instant Meals don't contain any sweetener.

Read more about sucralose in our Guide to Sucralose.

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Is the vegan protein in Huel as good as animal based protein?

Yes. Our combination of different protein sources in our Huel products means they have a perfect Protein Digestibility-Corrected Amino Acid Score (PDCAAS) of 1.0. This is the same score as other animal based proteins, and more than enough to ensure all amino acids are supplied and that the protein in Huel Powder has high bioavailability. Read more about protein in our Guide to Protein, Digestion and Absorption.

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What is the Glycemic Index (GI) of Huel?

Huel Instant Meals have a GI of:
Tomato & Herb - 23
Thai Green Curry - 19
Mexican Chilli - 31
Additional flavours are due back soon.

Huel Powder has a GI of 16

Huel Black Edition has a GI of 19.

Huel Ready-to-drink has a GI of 25

Huel Bars v3.1 have a GI of 36.

Read our article about Glycaemic Index.

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Is Huel low FODMAP?

Huel Powder and Black Edition are low FODMAP.

Huel Instant Meals, Ready-to-drink, Huel Bars and Huel Complete Protein aren’t low FODMAP.

Read more about FODMAPs here.

Huelwear Questions

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Do you offer unisex items?

Most of the Huelwear range is available in men’s and women’s sizes. However all of our accessories are intended to be unisex.

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Is there a sizing guide to help me find the right fit?

We do offer sizing guidance on all our clothing. Specific product sizing can be found on the product page. The "Item Measurement" option provides a static breakdown of product and body measurements. If you're still struggling to find your right size, our "Find your fit" option helps recommend you your perfect size based on your specific details. We also provide supporting information such as “slim fit” and the model's height and size they are wearing in our product page images.

If you are still having trouble finding your correct size, please contact us and our Customer Experience team will be in touch to help you find your perfect fit.

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Do you still sell any of the old Huel clothing range?

No, the only products available to purchase are our brand new Huelwear range.

We do still offer a free T-Shirt to first time customers when they purchase our food products but these are no longer for sale.

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Will I still get a free T-Shirt with my first order of Huelwear like I do food?

No, the free T-Shirt is only included with a first time order of Huel food products such as our Powder and Hot & Savoury ranges.

The free gift is going to be a 1% charitable donation of our food and Huelwear profits. This will only be applicable to clothing purchases.

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If I buy in bulk will I receive a discount?

No, we won’t be offering bulk discounts across our Huelwear range.

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Can I use discount codes for the Huelwear range?

Yes! You can still use the Refer a Friend scheme to refer your friends to Huel on clothing purchases. To find out more about the scheme, you can check out our referral guide online here.

For a full list of our Official Huel Discount Codes see here.

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Is there a minimum purchase and delivery threshold on Huelwear?

All orders over 1,370.00 Kč will be eligible for free shipping.

Any orders under this value will be subject to a small delivery fee. See here.

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How long do I have to return my item of clothing?

Clothing returns are accepted within 30 days from date of purchase. For more in-depth information on clothing returns, please visit our returns page here.

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Can I exchange an item of clothing rather than returning it?

Yes, if you find that the size or colour of your item isn’t right for you then you can of course exchange this, as long as the item being exchanged is something of the same price. Instructions on how to do this can be found here.

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What happens if I receive a faulty item?

If you have received a faulty item, we sincerely apologise for any inconvenience caused. Please get in touch with our Customer Experience team who will help fix the problem.

  • Please return the item to us (in it's original packaging)
  • The item will then be replaced for you
  • We will take a receipt before sending out a replacement item

For more in-depth information on clothing returns, please visit our returns page here.

Loyalty Questions

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When will I get my commemorative shaker and tee?

Your shaker and tee will be added to your order at the checkout stage on your next purchase. It will then be delivered alongside your order.

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How do I select my t-shirt size?

When you hit your milestone you should have been sent an email congratulating you. There is a link in this email for you to add your t-shirt size and other details. We’ll then remember this information for the next time you complete an order.

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Is the commemorative shaker and tee free or do I have to pay for it?

Don’t worry, our exclusive shaker and tee is on us, and comes free with your next order.

Not answered your question and need to contact us?

There are several ways to contact us. You can email us at info@huel.com, use our online contact form here or post a message on our forum.

Please log in to your store account

To share with your friends, log in is required so that we can verify your identity and reward you for successful referrals.

Log in to your account If you don't have a store account, you can create on here

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