Delivery questions

Due to increased volumes in our carriers' network, there may be a slight delay in the delivery of your order.

How much is delivery?

The good news is, delivery is free for orders over 1,370.00 Kč. If your order is under 1,370.00 Kč, a small delivery fee of 220.00 Kč will be charged.

When will I receive my order?

If you order before 17:00 CEST, your items will be delivered within 2 working days. If you order after 17:00 CEST on a Friday, or on a Saturday or Sunday, your items will be picked and packed on Monday and delivered within 2 working days.

Your local courier will contact you via email/text when your order has been shipped.

Please note, on national holidays it is highly likely our delivery partners will not be making deliveries. Therefore, we ask that you expect a small delay in receiving your Huel order and we apologise for any inconvenience caused.

Who will deliver my order?

We use DPD for deliveries to Czech Republic.

Can I return/cancel my order?

Yes! Any unopened items can be returned to us within 30 days of delivery for a refund or exchange. Take a look at our Refund and Exchange Policy for more information.

Unfortunately, once you place your order, we can't change or cancel it.

I need help.

If you suspect your parcel may have been lost or not delivered, first of all, we’re sorry you haven’t received your delivery. Don’t worry, contact info@huel.com within 7 days of the original delivery date and we’ll look into this for you. If we're made aware outside of this time, it’s unlikely that lost parcel costs can be covered by Huel.