FAQs

We process orders quickly, but if you act fast, we can try to cancel. Contact us via email, WhatsApp, or Messenger (9am-5pm) to request a change.

Don’t worry! If your account isn’t set up yet, just click here and follow the simple steps to link your email and past orders.

While meal replacements may seem similar to Huel Products, they are far from it. They are generally marketed and designed to support either weight loss or a fitness programme, and they're often low in calories. A two-scoop serving of Huel Black Edition is a nutritionally complete meal, containing 400 calories, a good amount of fibre and fats, and a low GI.

Sorry about that! Contact us with your order number via email or message, and we’ll sort it out right away.

Yes! Unopened items can be returned within 30 days for a refund. For more details, take a look at our Returns Policy for more information.

Please reach out to us at info@huel.com. Please note: We can’t make any amendments to the invoices, so please make sure the business information (such as the VAT number) is added to the billing address before placing the order.

Simply, no. It’s a common misconception that carbohydrates make you gain weight. Huel Black Edition is food, and weight loss is mainly about eating fewer calories than your body needs. Much like our Huel Powder and Ready-to-drink, it can help with making you feel full as it’s high in protein and fibre.

Huel Black Edition is quick and easy to prepare. Add two level scoops (90g) to 500ml cold water with ice, then shake for 20 seconds. For an extra smooth texture, you can also blend.

Huel Hot & Savoury - Not all Huel Instant Meals are gluten-free – the pasta we use contains gluten.

Huel Powder - Not all Huel Powder is gluten-free, only Huel Gluten-free range is made using gluten-free oats.

Huel Black Edition - Yes! It’s naturally gluten-free.

Huel Ready-to-drink - Yes! It’s made using gluten-free oat powder.

Huel Complete Nutrition Bars - The bars are not gluten-free

Huel Complete Protein - Yes! It’s naturally gluten-free.

Huel Daily A-Z Vitamins - Yes! It’s naturally gluten-free.

Huel Hot & Savoury - May contain mustard. Contains celery and wheat allergens. Not gluten-free. Huel Powder - Contains oats. May contain mustard. Huel Gluten-free - Contains gluten-free oats. May contain mustard. Huel Black Edition - May contain mustard. Huel Ready-to-drink - Contains gluten-free oat powder. May contain mustard. Huel Bar - All flavours contain peanuts. May contain other nuts and mustard. Huel Daily A-Z Vitamins - No allergens, however please note the caffeinated version of Daily A-Z Vitamins comes with a warning for children and pregnant or breastfeeding women.

If you have a specific allergy that is outside of the information provided, please contact us directly and we will do our best to guide you on which products are suitable.

Yes, Huel is vegan! There are no animal products in any of our product ranges.

No, Huel isn’t organic. We don’t create an organic version of our products for a couple of reasons. One of them is cost. Organic ingredients are far more expensive, and this doesn’t fit in with our mission to provide universally affordable, nutritionally complete food.

We state 'GMO-free' on the website because it's important to some consumers, whether you share the same view is another matter. In the UK and EU there are genetically modified corn and rapeseed varieties that are approved for use in foods, but we feel they offer no benefits for Huel in terms of cost, consumer acceptability, and several other factors. Therefore, Huel is GMO-free.

Concerns about GMOs should be made on an individual crop and technology basis, and it's important to read a variety of scientific sources to develop a better overall view of GMOs.

The shelf life of Huel – from production – varies product to product:

• Huel Complete Nutrition Bar: 12 months

• Huel Complete Protein: 12 months

• Huel Hot & Savoury Meal Packs: 12 months

• Huel Hot & Savoury Pots: 9 months

• Huel Powder and Huel Black Edition: 12 months

• Huel Black Edition Ready-to-Drink: 15 months

• Huel Ready-to-Drink: 15 months

• Huel Daily A-Z Vitamins: 9 months

We try to send out product with as long as possible before the best before date to give you enough time to consume your Huel, however, this does depend on levels of stock. There may be some cases where you receive an item with 3 months until the Best Before End (BBE) date.

Please note, when adding single items to your order (e.g. single bottle of Ready to Drink, Instant Meal Pot,  or Complete Nutrition Bar), these can have a minimum of 1 month left before the Best Before End (BBE) date.

If you receive any product with a shelf-life of less than 3 months, or in the case of single items, less than 1 month, please do not hesitate to contact us so that we can assist you.

The good news is, delivery is free for orders over 1,370 Kč!

If your order is under 1,370 Kč, a small delivery fee of 220 Kč will be charged in line with our postage charges.

Click here for more delivery information.

If you order before 17:00 CEST, your items will be delivered within 2 working days. If you order after 17:00 CEST on a Friday, or on a Saturday or Sunday, your items will be picked and packed on Monday and delivered within 2 working days.

Your local courier will contact you via email/text when your order has been shipped.

We process orders quickly, but if you act fast, we can try to cancel. Contact us via email, WhatsApp, or Messenger (9am-5pm) to request a change.

Yes! Unopened items can be returned within 30 days for a refund. For more details, take a look at our Returns Policy for more information.

Managing your subscription is easy! Simply log in to your account to update details, skip a delivery, or cancel your plan. For more help, check out our Huel Subscription Guide.

Every person you refer will save 500 Kc on their first order over 1,800 Kc, and you’ll get 500 Kc off your next order over 1,800 Kc too! We’ve created a How to Refer a Friend guide to make it as easy as possible.

Please reach out to us at info@huel.com. Please note: We can’t make any amendments to the invoices, so please make sure the business information (such as the VAT number) is added to the billing address before placing the order.

Absolutely! To lose 1lb of fat you need to consume 500 calories less than you need per day, and to gain 1lb of fat you should eat 500 calories more. Huel is a great way to accurately calculate your calorie intake whilst making sure you’re not compromising on nutrition. Take a look at our Guide to Fat Loss or Guide to Gaining Weight to get you started.

The skepticism of liquid diets is often due to lack of chewing (therefore leading to incomplete digestion). Digestion does begin with chewing; it starts the breakdown of solid food to increase the surface area.

However, with liquid diets this has already been done for you. Huel has fine milled oats as the carb source and these are a lot easier to break down further than whole oats. Also, peristalsis remains active throughout the alimentary canal, as we’ve addressed this with good levels of soluble and insoluble fibres in Huel.

Yes, all Huel products are suitable for both type 1 and type 2 diabetics, but we suggest limiting Huel Bars to one per day. Huel Instant Meals, Ready-to-drink and all Powder products can be consumed freely.

Our products are based on oats and are high in fibre. As with all food, if you're using medication to help control your diabetes, you should structure your intake of Huel appropriately. Huel Powder and Ready-to-drink are low in sugar, have a low-GI and you can accurately measure the amount of carbohydrate you're consuming in each meal; this may be useful depending on what medication or insulin regimen you're following.

The contribution of total energy intake that comes from carbohydrate is between 35% and 42% – depending on the Huel product – levels that tie in well with Diabetes UK recommendations. Indeed, for diabetics who count their carbs to help manage their blood glucose levels (as detailed on the Diabetes UK website), please look at the Nutrition information of Huel; for example, a 2 scoop meal of Huel Powder provides 38g of carbohydrate.

If you've had surgery on your oesophagus or stomach which has resulted in partial or total removal, you can still benefit from having Huel Instant Meals, Powder and Ready-to-drink. Follow the guidance you've been given as you would for other foods. One symptom you should have been made aware of from medical staff is dumping syndrome. This is where the transit time for food will be a lot quicker and could cause rebound hypoglycaemia (low blood sugar levels). The ingredients in Huel Powder and Ready-to-drink are low-GI and are ideal to reduce the risk of dumping syndrome. However, to be cautious, we recommend you keep your servings smaller and spread throughout the day. Obviously this depends on your requirements and if you're consuming Huel for 100% of your nutrition. If you’re having 100% Huel, we suggest you work up to this level over 1-2 weeks rather than going straight to a 100% intake.

Some gastrointestinal surgery can result in reduced absorption and increased requirements for certain nutrients, so we recommend you discuss Huel with your clinical staff before making it a regular part of your diet.

Absolutely. Most Huel products are fine to have during pregnancy, but should be limited to one serving per day as there are different nutritional requirements during this period.

Mothers are told not to have too much vitamin A, nor to use vitamin A supplements during pregnancy. The amount of vitamin A in Huel meets the EU recommended intake requirement and is lower than typical intakes of people who consume a varied diet, and far lower than levels that have been shown to be safe during pregnancy.

We suggest that you discuss this with your doctor or health visitor, especially if you are also taking a prenatal supplement, in case there are any clinical-specific reasons why Huel wouldn’t be suitable.

Please note: due to the high levels of vitamins and minerals, Huel Daily A-Z Vitamins is NOT suitable for use during pregnancy or for nursing mothers.

Consuming Huel Powder, Huel Ready-to-drink and Huel Bars may be okay if your diverticular disease is in remission, but we do advise caution. If you're in an active diverticulitis phase, the ground flaxseed may get caught up in diverticular pockets and cause irritation, so we suggest avoiding Huel products. Please note, Huel Instant Meals are not suitable if you have diverticulosis (both in remission and active).

Yes. Huel is safe for children above 4 years of age to include in moderation as part of a balanced, varied diet, but please give our Children, Adolescents and Huel guide a read. Huel is not suitable for babies or infants below or during weaning age as there are different nutritional requirements for this age group.

Yes! The vitamin and mineral blend in our Huel products are included to bump up the vitamins and minerals that aren't there in sufficient amounts from the food ingredients within Huel. Some vitamin and mineral supplements aren't absorbed well, but this is due to the constituents of the pill, or the form of the micronutrient used in the blend. All forms used in the Huel vitamin and mineral blend are readily absorbed to provide adequate nutrition. Read more about the Vitamins and Minerals in Huel.

Some people don’t like the inclusion of sucralose in our Huel products as it’s an artificial sweetener. We use sucralose for a number of reasons:

1. it doesn’t add any calories or carbohydrates which means the nutritional value of our products are protected

2. it’s a much healthier option than many other sweeteners

3. we only have to use a tiny amount as it’s 600 times sweeter than sugar

We do offer an Unflavoured & Unsweetened Huel Powder which doesn't contain any sucralose, and Huel Black Edition contains all-natural sweeteners.

Instant Meals don't contain any sweetener.

Read more about sucralose in our Guide to Sucralose.

Yes. Our combination of different protein sources in our Huel products means they have a perfect Protein Digestibility-Corrected Amino Acid Score (PDCAAS) of 1.0. This is the same score as other animal based proteins, and more than enough to ensure all amino acids are supplied and that the protein in Huel Powder has high bioavailability. Read more about protein in our Guide to Protein, Digestion and Absorption.

Huel Hot & Savoury have a GI of: Tomato & Herb - 23 Thai Green Curry - 19 Mexican Chilli - 31 Additional flavours are due back soon.

Huel Powder has a GI of 16.

Huel Black Edition has a GI of 19.

Huel Ready-to-drink has a GI of 25.

Huel Bars v3.1 have a GI of 36.

Read our article about Glycaemic Index.

Huel Powder and Black Edition are low FODMAP.

Huel Hot & Savoury, Huel Ready-to-drink, Huel Bars, and Huel Complete Protein aren’t low FODMAP.

Read more about FODMAPs here.